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Open, save, or delete files

You can open and save many types of files on your Chromebook, like documents, PDFs, images, and media. Learn which types of files are supported on your Chromebook.

Your Chromebook's hard drive has limited space, so your Chromebook will sometimes delete downloaded files to free up space. Learn how to store your downloads.

Find and open a file

  1. In the corner of your screen, select the Launcher Up arrow .
  2. Open Files .
  3. On the left, choose where your file is saved.
    • For files youve just used, select Recent.
    • For a list of files by type, select Image, Video, or Audio.
    • For Android app files, select My files Play files. To show more folders, in the top right, select More Show all Play folders.
    • For files in your cloud, select the folder, such as Google Drive. You can also add another cloud file system.
  4. Find your file and double-click it to open.

If you're opening a file on an external storage device, remove the device safely when you're done by clicking Eject .

Save a file

To save the page, image, or document you're viewing:

  1. Press Ctrl + s.
  2. At the bottom, enter a name for your file.
  3. Optional: To the left of the file name, change the file type.
  4. In the left column, choose where you'd like to save your file, such as Google DriveMy Drive.
  5. SelectSave.

Note: If youre using your Chromebook at school or work, you can save files in your Shareddrives folder. Select Google Drive Shared drives.

Rename a file

You can rename files, folders, or external devices.

  1. In the corner of your screen, select the Launcher Up arrow .
  2. Open Files .
  3. Select the file or folder name.
  4. Press Ctrl + Enter.
  5. Type in a new name, then press Enter.
Add another cloud file system
  1. In the corner of your screen, select the Launcher Up arrow .
  2. Open Files .
  3. In the top right, select More .
  4. Select Add new service SMB Shares.
  5. A window will open. Select Add File Share. Fill out your info.
  6. Select Add.

Note: Your Chromebook supports third-party file systems that use DocumentsProvider APIs. If you download one of these Android files apps from the Play Store, it will appear on the left-hand side of your Files .

To connect to other cloud file systems:

  1. In the corner of your screen, select the Launcher Up arrow .
  2. Open Files .
  3. In the top right, select More .
  4. Select Install new service.
  5. To install a new cloud file system, choose a system and follow the onscreen steps.
Change where your files are saved

By default, your files are saved to your Downloads folder, a temporary folder on your Chromebook's hard drive.You can change where downloads are savedby default or selecta specific folder for each download.

  1. On your computer, open Chrome.
  2. At the top right, select MoreSettings.
  3. At the bottom, selectAdvanced.
  4. Under"Downloads,"change your download settings:
    • To change thedefault folder:select Change,and choose where you want to save your files.
    • To choose a specific folder for each download:turn on Ask where to save each file before downloading.

Delete a file

  1. In the corner of your screen, select the Launcher Up arrow .
  2. Open Files .
  3. Selectthe file or folder you want to delete.Note: You can delete files in the Downloads folder, but deleting a file from your Downloads folder is permanent.
  4. Select Delete Delete.

Note: Files in the Recent, Images, Videos, and Audio folders are viewable only and cant be deleted directly in those folders.

Zip a file

To bundle files or folders together into a single file, you can zip them.

  1. In the corner of your screen, click the Launcher Up arrow .
  2. Open Files .
  3. On the left, selectthe folder or files you want to zip.
  4. To select all the files youd like to zip, press Ctrl and click each file one at a time.
  5. Optional: To put all of your files in a new folder, press Ctrl + e.
  6. Right-click your selected files or folder, then click Zip selection.

Unzip a file

You can view each of the individual files in your zip file.

  1. In the corner of your screen, select the Launcher Up arrow .
  2. Open Files .
  3. Double-click the zipped file. On the left, youll see the zip file.
  4. To open an individual file, double-click it.
  5. Optional: To remove the zip file from the list of folders on the left, click Eject .

Use and pin files to your shelf

You can find recent downloads, screenshots, and pinned files in the shelf container.

Open recent downloads & screenshots in your shelf

  1. At the bottom right, select the shelf containeryour file.

Hide the shelf preview:

  1. At the bottom right, next to the time, right-click and select the shelf container.
  2. Select Hide preview.

Tip: Your recent downloads and screenshots are temporary. To make them permanent, you can pin files to your shelf.

Pin files to your shelf

  1. At the bottom left, select the Launcher Up arrow .
  2. Open Files .
  3. On the left, select the folder that contains the file you want to pin.
  4. Right-click the file.
  5. Select Pin to shelf.
  6. To unpin files, right-click the file.
    1. Select Unpin from shelf.

Find a pinned file:

  1. At the bottom right, select the shelf container.
  2. Right-click your file.
  3. Select Show in folder.

Insert pinned files into documents

You can add images or screenshots to your documents from your shelf.

Drag images or screenshots:

  1. At the bottom right, select the shelf container.
  2. Select images or screenshots.
  3. Drag them into your document.

Copy & paste images or screenshots:

  1. At the bottom right, select the shelf container.
  2. Right-click your images or screenshots.
  3. Select Copy image.
  4. In your document, right-click anywhere.
  5. Select Paste.

Fix problems opening files

"Unknown file type"
  • Check if your Chromebook supports this file type. Learn which file types are supported.
  • Try saving the file to Google Drive, then opening it in your browser.

"Google Drive cant be reached at this time"

Make sure your Chromebook is connected to the internet. Learn how to connect to Wi-Fi or fix problems connecting to Wi-Fi.

"Sorry, your external storage device is not supported at this time"

  • Your Chromebook might not work with the storage device you're trying to use. Check if your Chromebook supports your storage device.
  • Make sure your Chromebook is using the newest software. Learn how to update your Chromebook software.

You can also use Google Drive to view the files on your storage device:

  1. Plug your storage device into another computer.
  2. Open Google Drive. If you haven't signed in, make sure to sign in using the same Google Account you have on your Chromebook.
  3. Upload the files from the device. Learn how to upload files to Google Drive.
  4. Open your Chromebook and sign in.
  5. In the corner of your screen, select the Launcher Up arrow .
  6. Open Google Drive.

"Sorry, your device was not recognized" or "Sorry, at least one partition on your device could not be mounted"

You'll need to reformat your external storage device:

  1. Back up your files somewhere else before erasing. The following steps will erase all files on the storage device.
  2. In the corner of your screen, select the Launcher Up arrow .
  3. Open Files .
  4. On the left, right-click the storage device.
  5. SelectFormat device.
Let your apps access external drives

You can allow apps from Google Play to read and write files on external storage devices. Files and folders created on the device are visible to anyone who uses the external drive.

  1. At the bottom right, select the time.
  2. Select Settings
    .
  3. Select Storage management External storage preference.
  4. Turn storage device on or off to allow access.

Do more with your files

  • Share your Google Drive files with others
  • Open and edit photos
  • Play music files and videos

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