Users occasionally experience an error when attempting to connect Facebook to the DealerRater Dealer Panel. Usually, this can be resolved by attempting to connect the page again. But, as a best practice, we recommend following the steps below to remove the Business Integration with DealerRater on the Facebook-end first, before attempting to reconnect. This will usually eliminate any other issues or conflicts that could prevent the reconnection from
working properly. 1. If you are not already logged into DealerRater, log in to the Dealer Panel with an account that has administrative access for your dealership 2. Find the Reviews tab in the header and then select All Reviews from the
drop-down.
3. Select the pencil icon next to your Facebook connections and then disconnect the page you are currently using.
4. Next, log in to your Facebook page that you just disconnected from DealerRater and select "Settings and Privacy" from the dropdown.
5. Then select "Settings."
6. Scroll down in the sidebar and select "Business Integrations"
7. Check off the "DealerRater Reviews" connection and select remove.
8. Then "Remove" the connection.
9. For in depth instructions on how to connect properly, please click here.
First of all, you need to confirm that the integrated account has any admin role on the page you want. If you don’t have this access, sign in to an account that has this permission. If the pages still do not appear, follow these steps:
- Access your Facebook and go to “Settings” on the top-right menu.
- There, look for “Business Integrations” and try to find Reportei.
- After finding it, click in “View and Edit” > “Manage your Pages” > “Show a list of the Pages you manage” [*if this option does not appear read the paragraph below this step]. In this part, make sure that all the pages you manage are selected, and if not, select all pages. This will make Facebook understand that you are allowing Reportei to see all the pages you manage. This makes integration possible.
- After that, go back to Reportei at //app.reportei.com and go to your client to do Facebook integration. =]
After the integration process your pages should appear correctly and you can generate reports!
*If you don’t see the option to show list of pages you manage. Follow this walkthrough:
- Access the “Business Integrations” page on Facebook and try to find Reportei. After finding it, click in the “X” to Remove it from your account. This will revoke Reportei’s permission to access your account.
- Done that, come back to Reportei [//app.reportei.com], go to your client to integrate Facebook again. At this moment, you must integrate the account you have an admin role on the page you want to generate the report, OK? It’s essential to allow Reportei’s access to your information so Facebook send us the data for reports. =]
After the integration process your pages should appear correctly and you can generate reports!
Step 3: Is PLANOLY listed as Active under Business Integrations on Facebook with all of the toggles turned on to grant PLANOLY proper permissions?
Once your Instagram Business account and Facebook Business Page settings are properly connected, let’s check your Facebook Business Page Integration Settings to enable or re-set your connection between PLANOLY and Instagram in order to activate auto-post:
To check your Business Integration settings, go ahead and follow these steps:
Facebook Classic Pages
- Log into Facebook on a computer web browser
- In the top right corner, click on your profile picture
- Select Settings & Privacy
- Then choose Settings
- On the left panel, click on Security and Login
- Click Business
Integrations
- Find PLANOLY and tap on View and Edit
- Ensure ALL toggles are turned on to grant
PLANOLY proper permissions and click Save
- Now, you can try refreshing your PLANOLY web dashboard or mobile app and attempt to authenticate to unlock Auto-Post again!
Facebook New Pages Experience
- Log into your Facebook account from a computer
- From the top right, click on your profile icon and choose Settings & Privacy, then Privacy
Center
- On the left side, click on the dropdown next to Settings and choose Facebook
Settings
- Scroll down on the left and choose Business
Integrations
- Find PLANOLY and tap on View and Edit
- Ensure ALL toggles are turned on to grant PLANOLY proper
permissions and click Save
- Now, you can try refreshing your PLANOLY web dashboard or mobile app and attempt to authenticate to unlock Auto-Post again!
PLANOLY Pro-Tip: All permissions must be granted to PLANOLY in order to successfully auto-post. If one or any of the toggles are not toggled on then you will not be able to successfully activate auto-posting.
Note: If you’re still experiencing issues, click here to Step 4 [last step!] to learn how to revoke and re-enable your PLANOLY permissions on your Instagram and Facebook settings in order to unlock Auto-Post.