How to cancel a purchase on Facebook Marketplace

Scroll down and tap Settings, then tap Payments. Tap the order you want to cancel. Scroll down and tap Cancel Order. Tap Cancel Order to confirm.

How long does a seller have to ship on Facebook Marketplace? All sellers who use shipping and checkout on Marketplace agree to follow our Seller Policies. For items you sell with shipping and checkout, you’ll need to: Ship the item within 3 business days of confirming the order. Make sure to mark it as shipped and enter a tracking number.

Can you get your money back from Facebook marketplace?

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Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection means that you can request a refund if: You didn’t receive your order. The product arrived damaged or different than described on the listing (example: the condition isn’t accurate).

How do I refund a buyer on Facebook marketplace?
How do I issue a refund for something I sold with shipping on Facebook Marketplace?

  1. Tap in the bottom right of Facebook.
  2. Tap Marketplace.
  3. Tap at the top, then tap Your Listings.
  4. Tap View Order next to the order you want to refund.
  5. Scroll down and tap Refund, then tap Refund to confirm.

What if the seller doesn’t ship on Facebook marketplace?

Your order hasn’t been shipped: If the seller hasn’t shipped your order within a few days of your purchase, we recommend contacting them to check on the order status. … If the seller wants you to send the order back, you’ll need to coordinate with them on who will cover the return shipping costs.

How are sellers protected on Facebook marketplace?

Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection is free, and automatically covers eligible orders. Purchase Protection means that you can request a refund if: You didn’t receive your order.

Can you get scammed on Facebook Marketplace shipping?

Some sellers try to talk you into accepting a shipment so you’ll pay for the item but then they never ship it. Legitimate local sellers will be willing to meet you like they originally agreed. Otherwise, they could be setting you up for a scam like the one below.

Do I have to refund a buyer on Facebook Marketplace?

Unless the item is final sale, most items purchased with checkout on Facebook are returnable for at least 30 days after delivery. Items purchased with checkout from individual sellers on Marketplace may be returned depending on the seller’s return policy.

How do I report a seller to the Marketplace?


If you think a seller or product violates our Commerce Policies, you can report them:

  1. From your News Feed, tap , then tap Marketplace.
  2. Tap on a listing from the seller that you want to report.
  3. Tap on the name of the seller.
  4. Tap below the seller’s name.
  5. Tap Report Seller.
  6. Follow the on-screen instructions.

Will Facebook pay refund me if I get scammed?

If you’ve used Facebook Pay to send money in Messenger, Facebook cannot issue a refund. According to Facebook’s own guidance, there is no official method for getting a Messenger refund. In practice, you only have two options available to you: Ask the seller to return the money.

Are Facebook Marketplace sales final?

Due to the nature of digital products, all templates, documents, and materials purchased from the Marketplace are non-refundable and not returnable, under any circumstances. All Marketplace sales are final.

As a buyer, you can request to cancel an order on Facebook Marketplace if your order isn’t marked as shipped yet.

If the seller has already shipped your item, you may not be able to cancel.

To cancel an order on Facebook Marketplace, follow these simple steps:

  • Go to your Facebook News Feed
  • Click Marketplace

  • Click Your Account

  • Select Purchased Orders

  • Click the order you want to cancel

  • Click Request to cancel order

Need To Know:

  • You can return an item within 30 days of the purchase.
  • If the order has more than one item, canceling one item will cancel the whole order.
  • It’s up to the seller to accept your cancellation request.
  • Final sale items aren’t returnable.

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How do I cancel my Marketplace order as a seller?

Cancel an order sold with shipping on Facebook Marketplace.
Tap in the bottom right of Facebook..
Tap Marketplace. If you don't see Marketplace, tap See more..
Tap Shipping orders..
Tap the order you want to cancel..
Tap Cancel order..

How do I get my money back from a Facebook Marketplace purchase?

You must file a claim within 45 days from the date of delivery of your purchased product, or within 60 days for unauthorized claims. If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim.

Can you cancel a Facebook Marketplace order before it ships?

You can cancel orders on Facebook Marketplace for up to 30 minutes after the purchase. To cancel your order: Tap. in the top right of Facebook.

What happens if I buy something off Facebook Marketplace?

Tap a product, then tap Buy now. Enter your email address. We'll send your order confirmation and any updates about your order to this email. If you have not made a payment on Facebook before, enter your contact, shipping and payment information, then tap Continue.