Multiple Choice Quiz
Nodding and smiling and pretending to listen is called
- a. selective listening.
b. defensive listening.
c. stage hogging.
d. pseudolistening.Which of these is a faulty assumption discussed in your text?
- a. "I've heard this before."
b. "This is too hard to understand."
c. "This is too easy."
d. All of these are faulty assumptions.When would you use critical listening?
- a. When your special friend is having a difficult time at work.
b. When you need to know what time a meeting is being held.
c. When you are the object of a sales pitch.
d. All of these would be appropriate times for critical listening.Of these activities, which one occupies a greater percentage of a typical person's day?
- a. listening
b. writing
c. speaking
d. readingWhen listening for information, it is wise to
- a. make some quick judgments about the speaker, so you're not misled.
b. tie the message and speaker together in your mind.
c. be opportunistic by learning what you can from this speaker, even if you learn what not to do.
d. listen for details rather than the main ideas.Which is the best paraphrase of "I'm in such a rut; I'm unhappy with work and with my relationship. Seems like everything's the same day after day after day."
- a. "Why don't you jazz up your life by doing something different?"
b. "Sounds like you don't feel much excitement and you've become bored with the routine."
c. "Seems like your problem is that you haven't put yourself in any new situations lately."
d. All are equally good paraphrases.Which is true?
- a. Listening and hearing are remarkably similar.
b. It is possible to hear without listening.
c. Listening is physical; hearing is psychological.
d. It is possible to listen without hearing.Listening is poor when
- a. we don't expend the effort.
b. we experience message overload.
c. we experience psychological noise.
d. All of these are correct.Which of these is a sincere question?
- a. "Can you help me understand why this is so difficult for you?'
b. "Why are you acting so weird?"
c. "Are you finally getting a promotion?"
d. "Do you still have a weight problem?"Which is true?
- a. Listening is a natural process.
b. Listening requires effort.
c. All listeners receive the same message.
d. All of these are true.The stages of listening include all BUT
- a. attending.
b. understanding.
c. responding.
d. activating.Generally people speak between 100 and 140 words a minute, but we are capable of understanding speech at ____________ words per minute.
- a. 600
b. 200
c. 750
d. 1,500Research cited in your text shows listening to be a significant factor in maintaining
- a. marital relationships.
b. family relationships.
c. career success.
d. All of these are correct.John barely pays attention to Mike's office talk until Mike starts to describe how many employees have been missing work recently. Then John really pays attention because he's been trying to prove to Mike how the new flex time policy will lead to more absenteeism. John then uses Mike's own words to attack Mike's liking of flex time. John is engaged in
- a. pseudolistening.
b. insensitive listening.
c. defensive listening.
d. ambushing.A listening style in which the listener ignores undesirable information is called
- a. insulated listening.
b. pseudolistening.
c. ambushing.
d. message overload.
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True/False Quiz
Hearing and listening are the same thing.
- a. True
b. FalseCynicism is persistently finding fault with the beliefs and opinions of others.
- a. True
b. FalseWe do not usually remember what has not received our focused attention.
- a. True
b. FalseMen interrupt, on average, more than women do in conversation.
- a. True
b. FalseA shift response is interrupting to seize the floor during a conversation.
- a. True
b. False
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What is true? A. listening and hearing are remarkably similar
B. it is possible to hear without listening
C. listening is physical; hearing is psychological
D, it is possible to listen without hearing
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__12 Which is true? A. Listening and hearing are remarkably similar.
B. It is possible to hear without listening.
C. Listening is physical; hearing is psychological.
D. It is possible to listen without hearing.
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Benefits of Listening
Listening should not be taken for granted. Before the invention of writing, people conveyed virtually all knowledge through some combination of showing and telling. Elders recited tribal histories to attentive audiences. Listeners received religious teachings enthusiastically. Myths, legends, folktales, and stories for entertainment survived only because audiences were eager to listen. Nowadays, however, you can gain information and entertainment through reading and electronic recordings rather than through real-time listening. If you become distracted and let your attention wander, you can go back and replay a recording. Despite that fact, you can still gain at least four compelling benefits by becoming more active and competent at real-time listening.
Defining hearing vs. listening
The definition of hearing has more to do with the physiological act of hearing sounds than it does with making sense and connecting with the person who’s talking to you.
Merriam-Webster defines hearing as the “process, function, or power of perceiving sound; specifically: the special sense by which noises and tones are received as stimuli.”
Listening, on the other hand, means “to pay attention to sound; to hear something with thoughtful attention; and to give consideration.”
Clinical psychologist Kevin Gilliland, PsyD, says the difference between the two is night and day.
“Hearing is like collecting data,” he explains.
The act of hearing is rather simple and basic. Listening, on the other hand, is three-dimensional. “People that excel at work, or in marriage or friendships, are ones that have honed their ability to listen,” says Gilliland.