Why wont my Netflix work on my TV?

The Netflix app is reportedly having problems loading due to excessive usage by people who are quarantined in their homes. This is why the streaming service app has started providing content in normal quality than HD. However, people using the app have been reporting problems saying that the platform is not working on TV. These issues of Netflix not working on TV can be resolved at home with these steps below.

Make sure you're connected to the internet

  • Test your internet connection by running a network connection test or launching another internet-connected service or app.
  • If your connection test fails or you are unable to open another service or app, reach out to your device manufacturer for assistance connecting to the internet before troubleshooting further.
  • If your connection test is successful, or you're able to open other services or apps, continue troubleshooting below.

Also Read | How to watch Netflix together on Zoom App? Watch movies with friends on Zoom

Reload the Netflix app

  • Select More Details on the error screen.
  • Select Reload Netflix.
  • Once the app reloads, try Netflix again.
  • If you were unable to complete these steps, continue troubleshooting below.

Sign out of Netflix

On the error screen in the Netflix app, select More Info or More Details. If you don't see More Info or More Details, continue below. Navigate up and select Settings or the Gear icon. If you don't see Settings or the Gear icon, pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Reset. If you do not see Reset, select Sign Out or Deactivate. Once you are signed out, sign back in and try Netflix again.

Also Read | How to change language in Netflix on Smartphone, Laptop and Smart TV?

Relaunch Netflix

  • Select Exit from the error screen.
  • Attempt to launch Netflix again.
  • Restart your home network
  • For this step, make sure to leave your smart TV and all of your home network equipment unplugged for 30 seconds before plugging each device back in one by one.

Turn off or unplug your smart TV.

  • Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
  • Plugin your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  • Turn your smart TV back on and try Netflix again.

Also Read | Netflix not working? Here is everything you need to know about the outage problem

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network. If the problem continues, it can be because Netflix is having internal outage problems and let the company resolve it internally.

It is hard to sit back to relax watching Netflix on your Smart TV when it won’t connect, open or load. When this happens, the last thing you want to do is use your brain to work out why and how you can fix it. In this article, I have listed all the troubleshooting methods to get Netflix up and running again, so that you can enjoy watching your favourite shows again.

The main reason Netflix will not connect, open or load on a Smart TV is that there is no internet connection or it is too slow. There may also be TV or app bugs/errors. To fix this, you could troubleshoot the network, update the firmware, reinstall the app, reset the TV or reduce the video quality.

Why wont my Netflix work on my TV?
Why wont my Netflix work on my TV?

I have outlined these fixes in a step-by-step format below. You might find it interesting how many devices and objects within your home can also affect your network connection.

Smart TV Netflix Not Loading/Opening

Why wont my Netflix work on my TV?
Why wont my Netflix work on my TV?

Netflix will not load or open when your internet connection is too slow or there are bugs or errors in the app or TV. Most of these issues can be resolved using the methods below, which I will explain in more detail further down.

  • Troubleshoot your network
  • Reduce the streaming quality in Netflix
  • Update the TV and Netflix app
  • Reinstall the Netflix app
  • Reset the TV

Why Netflix is Not Loading/Opening on Smart TV

Why wont my Netflix work on my TV?
Why wont my Netflix work on my TV?

Slow Internet

Slow internet can prevent Netflix from loading menus and videos. If the internet is slow enough, the connection will time out before it has a chance to load. At a minimum, you need a download speed of at least 0.5MB/s to load Netflix, but 1.5MB/s is recommended.

On top of that, you need even faster internet to be able to stream any of the videos available on Netflix. Below are the recommended download speeds.

  • 3MB/s for streaming Standard Definition content
  • 5MB/s for streaming High Definition content
  • 25MB/s for streaming 4K or Ultra HD content

You can check the download speed of your network through the Netflix app. Follow the steps below to check.

Step 1: From the Netflix home screen, navigate left to open the main menu.
Step 2: Navigate to ‘Settings > Get Help > Check your Network’.

Firmware Bugs or Errors

Bugs in the firmware or small errors that occur over time can also prevent Netflix from opening or loading. Bugs in the firmware relate to issues with the app’s coding and can only be fixed when the developers release an update with a ‘bug fix’. Errors are usually fixed by restarting or reinstalling the app, or resetting your Smart TV.

How to Fix Netflix Not Loading/Opening on Smart TV

Why wont my Netflix work on my TV?
Why wont my Netflix work on my TV?

Troubleshoot your Network

Troubleshooting your network to improve the connection involves the following methods. These processes have been explained in more detail further down.

  • Restart the modem and/or router
  • Restore default connection settings
  • Reduce interference
  • Use an Ethernet Cable

Reduce Streaming Quality

Reducing your streaming quality will enable the video to load with a slower internet connection. Lower quality means the video size is much smaller, making it quicker to download. This means that the video will be able to load.

To lower the string quality, follow the steps below. You will have a choice of ‘Low’, ‘Medium’, ‘High’, or ‘Auto’. “Low’ and ‘Medium’ qualities are lower than what you would expect for Standard Definition, and are therefore the safest options to choose from.

Step 1: Open Netflix in a web browser
Step 2: Open the ‘Account’ page
Step 3: Navigate to ‘Profile & Parental Controls > Profile > Playback Settings > Change’.
Step 4: Select your desired streaming quality.

Update your Netflix App and TV

Updating the Netflix app and TV will fix any bugs from the previous firmware and make sure they are both optimised. Performing updates will vary depending on which Smart TV brand you own.

Some TVs will allow you to highlight apps from the home screen, press a menu button on the remote and select ‘Update’ from there. However, most TVs will allow you to update the app through the app/channel store.

Step 1: Open the app store on your Smart TV.
Step 2: Find and select the Netflix app.
Step 3: Select ‘Update’ (if an update is available).

Updating the TV is usually done through the settings. You should be able to find an ‘About’ menu or ‘System Settings. In one of these menus you will find an option such as ‘Update System Software’.

Reinstall the Netflix App

Reinstalling the Netflix app will install the latest firmware as well as clear all temporary data files (clear the cache). You can reinstall the Netflix app through your TV’s app/channel store by following the steps below.

Step 1: Open your TV’s app/channel store.
Step 2: Find and select the Netflix app.
Step 3: Select ‘Delete’ or ‘Uninstall’.
Step 4: Restart your Smart TV.
Step 5: Repeat steps 1 and 2.
Step 6: Select ‘Install’.

Hard Reset your Smart TV

Resetting your Smart TV will clear any errors that have occurred, allowing the TV to start up again with a cleared memory. A hard reset does this by draining all residual power from the TV. This can be done via the steps below.

Step 1: Unplug your Smart TV from the power.
Step 2: Disconnect all devices attached to the TV.
Step 3: Press and hold the ‘Power’ button on the TV for 30 seconds.
Step 4: Wait another 10 minutes for the TV to fully discharge.

Factory Reset your Smart TV

A factory reset will not only clear the TV’s memory, it will also erase any downloaded apps/data and clear any saved preferences. This is usually attempted when other troubleshooting methods have not worked. The method will vary slightly depending on your Smart TV brand/model, but below is a guideline of how it can be performed.

Copyright protected content owner: ReadyToDIY.com and was initially posted on 2021-08-12.

Step 1: Press the ‘Home’ button on your remote.
Step 2: Navigate to ‘Settings > Advanced Settings > Device Preferences’.
Step 3: Find and select the ‘Reset’ option.
Step 4: Follow the on-screen instructions.

Netflix not working on tv is a problem we hope one of the solutions provided above helped you resolve your problem. In the next section we’ll talk about Netflix not connecting to your smart tv.

Netflix Not Connecting on Smart TV

Why wont my Netflix work on my TV?
Why wont my Netflix work on my TV?

When Netflix cannot connect on a Smart TV, this is all related to issues connecting to the network. This issue requires you to troubleshoot the network, which can be done using the methods below

  • Restart your modem and/or router
  • Restore the default connection settings
  • Reduce WiFi interference
  • Use an Ethernet cable

Why Netflix Not Connecting on Smart TV

Why wont my Netflix work on my TV?
Why wont my Netflix work on my TV?

Using the Netflix app requires two successful connections. The first is the connection between your TV and the internet, and the second is the connection between the internet and the Netflix servers. If either of these are down, Netflix will have a connection error.

Your own WiFi network can be fixed by troubleshooting methods. However, if the Netflix servers are down. There is nothing you can do to connect to Netflix, other than waiting for them to fix the issue.

Copyright article owner is ReadyToDiy.com for this article. This post was first published on 2021-08-12.

Sometimes if your Netflix Keeps Freezing it could be caused by Netflix servers intermittently going down while you are watching.

This will usually occur when maintenance is being performed, or when there are too many users accessing the server at once. You can check if the Netflix servers are down directly through their website, here.

How To Fix Netflix Not Connecting on Smart TV

Why wont my Netflix work on my TV?
Why wont my Netflix work on my TV?

Restart Modem/router

Step 1: Unplug the modem and router from the power.
Step 2: Wait at least one minute.
Step 3: Plug the modem back in and wait for it to start up.
Step 4: Once the modem has fully rebooted, plug the router back in.
Step 5: Once the router has fully rebooted, check your connection again.

Restore Default Connection Settings

Whether you have manually set up the network or not, you should check that the connection settings on your Smart TV are set to their defaults. This includes disabling any VPN that you are using (connecting directly to your WiFI) and resetting the DNS to ‘automatic’.

Reduce WiFi Interference

Interference can come in many forms around the house. Below is a list of devices that transmit wireless signals that can disrupt your network connection.

  • Other WiFi networks
  • Radios (such as baby monitors)
  • Bluetooth devices (such as headphones)
  • Microwaves

There are also solid objects, listed below, that can block the WiFi signal. You may need to move your modem/router to avoid these.

  • Solid timber or concrete walls
  • Water (such as an aquarium)
  • Heated flooring
  • Metal

You should also make sure your modem/router is close enough to your TV so you don’t lose signal strength. They should be at least one foot apart, but no more than 30 feet away from one another.

Use an Ethernet cable

An Ethernet connection (wired internet) will provide the strongest and fastest connection available on your network. It is very reliable, but can be awkward to install.

How do I reset Netflix on my TV?

From the Netflix homescreen, go left to open the menu. From the bottom of the menu, go right and select Get Help. Select Sign out. Sign back in, then try Netflix again..
Select More Details..
Select Sign out or Reset..
Sign back in, then try Netflix again..

How do I reconnect Netflix to my TV?

Connect using Netflix 2nd Screen.
Connect your mobile device to the same Wi-Fi network as your TV..
Launch the Netflix app on both your TV and your mobile device..
Sign in to the same Netflix account on both your TV and your mobile device..
Select the Cast icon..

Why will Netflix work on my phone but not my TV?

Is your phone or tablet connected to the same network as your TV? Your phone or tablet must be connected to the same network as your TV for 2nd Screen to work properly. Netflix 2nd Screen does not work over your cellular service, or over separate networks.

Why is Netflix app not working on smart TV?

Netflix not working on your Samsung Smart TV could be due to your internet connection. For starters, you need a stable enough data connection. Netflix recommends at least 1Mbps to operate, but that is for streaming in SD resolution. You'll need 5Mbps for 1080p, or 15Mbps for 4K streaming.