Why does my printer Say driver not installed?

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20 5 1

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‎03-31-2017 09:36 PM - edited ‎04-20-2017 01:59 PM

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Product: psc 2175 all-in-one

Operating System: Microsoft Windows 10 [64-bit]

Hello HP community,

thank you a head of time for all of your effort and time on my behalf.

THE PROBLEM: [pictures attached]

1. "Driver is unavailable"
2. "The drivers for this device are not installed. [Code 28] There are no compatible drivers for this device. To find a driver for this device, click Update Driver."

THE QUESTION: How to fix the driver installation?

THE MATCHINE: HP PSC 2175 all-in-one [base model] connected to a toshiba satallite L775 with win10 64bit

THE HISTORY/EFFORTS:

1. I have uninstalled the driver from 'device manager', 'settings' > devices, and 'control pannel'
2. Used all options under 'divice manger'
3. Deleted old versiosn of the drivers
4. Went through the windows printer and general troubleshoot
5. Went through HP printer and scan Doctor 5.0
6. Unpluged and replugged in
7. Used the original drivers
8. Turned "let windwos manage my default printer on and off
9. Turned on and off [at different points] automatic windows driver install
10. Installed other printers just fine
11. No, new hardward changes, no new software installs. One day it printed the next day it said the driver was unavialble. 

THE PICTURES:

Again thank you for your help!

UPDATE: The eventual outcome of this thread - April 20, 2017

First: None of the options they gave were helpful at all. 

Second: After a horrible 'service' experience as this case was "escalated" to private messages; in which, there were no guidance or suggestions, but I was only told they were going to send this up to someone to call me. After, during the past couple of weeks someone tried to call me 2 or 3 times, cool, but they did this without scheduling, after which they would send an email, saying, "Hey we tried to contact you." with the implication it was my fault they couldn't get a hold of me. After, I got them to schedule I waited a few times at the scheduled time for them to call which they never did. When we finally connected after I called after waiting over an hour for an appointment all I got was, "Yea, I was on my lunch break". Then when I expressed my frustration all I got was excuses and a flippant attitude. In the middle of all of this, "You don't have a warrantee so we will not help you."

Hummm? This is what I have come to expect from HP. This is why I stopped purchasing their stuff years ago. As they have now, by design, disabled my device I will be purchasing something else. I didn't do anything with my computer [no new hardware or software]. It literally worked one day and didn't the very next day and the all I got was that something was wrong with the driver and HP no longer provides one. Hummm. Coincidence? I don't think so. 

Solved! Go to Solution.

Tags [2]

• Tags:
• Microsoft Windows 10 [64-bit]
• PSC 2175 All-in-one

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20 5 1

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‎04-20-2017 01:58 PM - edited ‎04-20-2017 02:02 PM

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UPDATE: The eventual outcome of this thread - April 20, 2017

First: None of the options they gave were helpful at all. 

Second: After a horrible 'service' experience as this case was "escalated" to private messages; in which, there were no guidance or suggestions, but I was only told they were going to send this up to someone to call me. After, during the past couple of weeks someone tried to call me 2 or 3 times, cool, but they did this without scheduling, after which they would send an email, saying, "Hey we tried to contact you." with the implication it was my fault they couldn't get a hold of me. After, I got them to schedule I waited a few times at the scheduled time for them to call which they never did. When we finally connected after I called after waiting over an hour for an appointment all I got was, "Yea, I was on my lunch break". Then when I expressed my frustration all I got was excuses and a flippant attitude. In the middle of all of this, "You don't have a warrantee so we will not help you."

Hummm? This is what I have come to expect from HP. This is why I stopped purchasing their stuff years ago. As they have now, by design, disabled my device I will be purchasing something else. I didn't do anything with my computer [no new hardware or software]. It literally worked one day and didn't the very next day and the all I got was that something was wrong with the driver and HP no longer provides one. Hummm. Coincidence? I don't think so. 

Lastly, you will note that they avoided even denying my question about an agreement between them and Microsoft to disable the driver for this and I am sure other "old" printers. 

View solution in original post

Tags [2]

• Tags:
• Microsoft Windows 10 [64-bit]
• PSC 2175 All-in-one

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20,374

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‎04-02-2017 11:36 AM

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Hi @rodeab1,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having issues installing your HP PSC 2175 printer running on Windows 10. Don't worry as I have a few recommendations which should help to resolve this concern,

I did check and found that there are no drivers available for this printer for Windows 10. So I would suggest you download and install the inbuilt drivers, using this link.

Let's try these steps here:

1.] In Windows, search for and open Programs and features

2.] Select your HP Printer

3.] Select Uninstall

4.] In Windows, search for and open Devices and printers

5.] In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.] Open up the run command with the "Windows key + R" key combo.

7.] Type printui.exe /s and click Ok. [Note: there is a space in between “printui.exe” and “/s”]

8.] Click on the "Drivers" tab

9.] Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.] Select Ok

11.] Select Apply and Ok on the Print Server Properties windows

12.] Close Devices and Printers

13 ]. Restart the PC

14 ]. Now go ahead and install the drivers from the above link.

I hope this should do the trick. Let me know if you come across any issues, I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

1 person found this reply helpful

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20 5 1

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‎04-02-2017 08:42 PM - edited ‎04-02-2017 08:44 PM

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Hello @Jeet_singh,

thank you for your thorough response. Unfortunately, it only sort of worked. 

UPDATE - WHAT HAPPENED: 

1. I had to go to print managment and delete it there eventually as it kept telling me, while doing the steps you outlined, that the printer was in use. Which it wasn't.

2. It sort of installed. The scanner does not work. The scan programs say there is no scanner attached and the unit says it's not connected to the computer when in actuallity they are.

3. If I unplug and replug in the unit then I get two installations of the printer with one showing the, as before, the driver being unavailable. 

please be straight with me HP, is this an attempt to slowly phase out your old printer lines, but making the drivers unavialable? This will just save us both grief and you will have kudos for being honest and upfront.


What do I do now to get this to work?

Thank you.

Tags [2]

• Tags:
• Microsoft Windows 10 [64-bit]
• psc 2175

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‎04-03-2017 03:53 PM

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Hi @rodeab1,

Thank you for replying,

As I understand you have followed the steps suggested and now you are able to print but not able to scan, this is because you don't have a full feature software installed for this printer.

Let's try a workaround and see if this helps, using this link: HP Printers - Using the HP Scan and Capture App [Windows 8 and 10]

If the issue persists, I would personally suggest you contact our HP phone support for out of warranty upgrade options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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20 5 1

20,327

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‎04-04-2017 01:24 AM

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Hello @Jeet_singh,

I appriciate your time - 

What is interesting is that I had the full featured driver and it was working perfectly, then all of us sudden one day this last week or two it does not work and says it's unvailable. It was wroking perfectly and I changed nothing.

 You didn't answer my additional question: I ask again, did hp tell microsoft to stop distributing the driver for older devices? 

I dowonloaded the program you suggestion, but as I already said above, these programs say that they don't see a scanner connected to the computer.

How much will the service cost?

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21,068 2,471 1,404

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‎04-04-2017 12:09 PM

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Hi @rodeab1,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information [such as serial numbers and case details].

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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‎04-04-2017 02:40 PM - edited ‎04-20-2017 02:00 PM

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Hello @Jeet_singh,

Thank you for the quick reponse, heads up, and for passing on my service request; looking forward to the help.

You still didn't answer my question: Did hp tell microsoft to stop distributing the driver?

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‎04-20-2017 01:58 PM - edited ‎04-20-2017 02:02 PM

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UPDATE: The eventual outcome of this thread - April 20, 2017

First: None of the options they gave were helpful at all. 

Second: After a horrible 'service' experience as this case was "escalated" to private messages; in which, there were no guidance or suggestions, but I was only told they were going to send this up to someone to call me. After, during the past couple of weeks someone tried to call me 2 or 3 times, cool, but they did this without scheduling, after which they would send an email, saying, "Hey we tried to contact you." with the implication it was my fault they couldn't get a hold of me. After, I got them to schedule I waited a few times at the scheduled time for them to call which they never did. When we finally connected after I called after waiting over an hour for an appointment all I got was, "Yea, I was on my lunch break". Then when I expressed my frustration all I got was excuses and a flippant attitude. In the middle of all of this, "You don't have a warrantee so we will not help you."

Hummm? This is what I have come to expect from HP. This is why I stopped purchasing their stuff years ago. As they have now, by design, disabled my device I will be purchasing something else. I didn't do anything with my computer [no new hardware or software]. It literally worked one day and didn't the very next day and the all I got was that something was wrong with the driver and HP no longer provides one. Hummm. Coincidence? I don't think so. 

Lastly, you will note that they avoided even denying my question about an agreement between them and Microsoft to disable the driver for this and I am sure other "old" printers. 

Tags [2]

• Tags:
• Microsoft Windows 10 [64-bit]
• PSC 2175 All-in-one

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