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Monitoring as a Service - or, as we like to call it, our MaaS offering - provides businesses with a unique opportunity to gain access to state-of-the-art infrastructure and telephony monitoring tools without purchasing those solutions or having someone on staff certified to manage them.

Organizations in a various industries must monitor their environments to comply with regulatory requirements, so MaaS is a must-have for many businesses that wouldn't otherwise have access to the technology and talent needed for effective monitoring. Phone systems such as Avaya IP-based solutions require regular monitoring to ensure stability and security. Like all computer systems, IP-based phone systems that handle mobile communications as well as streaming multimedia (e.g., video conferencing) require expert support to deliver the communications capabilities essential to your company's success.

MaaS can benefit your enterprise in various ways, such as by preventing downtime, and streamlining how problems and errors are handled. In addition, outsourcing the responsibility of monitoring can be more cost effective and help your business to simplify and optimize operations.

Our MaaS offering gives your team of professionals access to monitors and alerts that our network operations center (NOC) utilizes. In addition, we can customize the labor response to these alarms and alerts for each client to allow either your in-house technical professional or our team to respond.

Here's how our process works: When a new client is onboarded, the onboarding team works with them to identify the alerts needed and the response to the alert. Our engineers work to enable all IT smart devices to provide necessary alert messages or flows that can be outputted from managed devices - such as routers, firewalls, switches, telephony components and application servers. This provides a 360 degree view of traffic from both a network management and a telephony perspective, allowing us to gain a full view of your IT infrastructure when problems arise.

Having a team of qualified professionals on hand to support your company's infrastructure and identify and resolve problems helps minimize the fallout (e.g., downtime) of any issues that arise. This allows your business to reliably provide the best possible customer service.

Under this program, we commonly monitor the following: primary and secondary Internet connections; critical network components, such as managed switches, firewalls, and routers; provider termination devices; network traffic and performance; bandwidth utilization; and application servers such as voicemail servers, call servers, telephony servers, domain servers, exchange servers, and managed servers.

Businesses without in-house staff to respond to alerts can select from one of our typical service arrangements: block or pre-paid labor, fully managed telephony, fully managed IT, fully managed network management, remote only support, remote and on-site support, or time and materials.

MaaS lets your small-to-medium or enterprise business achieve efficient and effective monitoring without having to purchase the necessary tools or hire additional staff. With Maas, you can focus your attention on other activities that are more profitable than monitoring. To learn more about our MaaS offering and how it can drive success for your business, contact us at (877) 598-3999 or email us at .

Monitoring as a Service (MaaS) is a security service that provides security to IT assets of any business 24/7. It plays a vital role in securing an enterprise or government clients from any possible cyber threats. MaaS is a monitoring service that can be outsourced in a flexible and consumption-based subscription model.

With the advent of cloud computing, MaaS has gained more popularity. In this content we will discuss Monitoring as a Service (MaaS) in brief, we will also discuss its key features along with the advantages of MaaS.

Content: Monitoring as a service in Cloud Computing

What is Monitoring as a Service (MaaS)?

Monitoring as a Service (MaaS) provides you with the security solutions that are essential for the organizations that are reliant on the IT infrastructure. However, for effective and efficient monitoring, the organization must have up to date technology, experts knowing advanced technical skills, scalable security processes and all this come with a tremendous expense.

Prior to the advent of electronic gadgets that are used for providing security services, the human resource was used to perform all these monitoring activities but it was ineffective.

MaaS provides an effective solution to this problem. It provides 24/7 real-time monitoring, reports any issue across the security infrastructure and secures the crucial data of their customers.

If compared to the traditional security operations centre MaaS exceed in two important things:

1. The total cost of ownership was higher in the traditional security operations centre.
2. Traditional security operations are less effective.

Features of MaaS

1. Protection Against External and Internal Threats
The security monitoring services analyze the alerts from security devices 24/7 in real-time. The security analyst collects data from various security devices to recognize the threats and thereby imply effective measures to respond to these threats.

• Early Detection The information security team detects and discloses the security threats as soon after they appear. The threats are reported to the customer via emails.

  This reports describes the vulnerabilities in the security of the system and also describes its effect on the systems or application. The report may also include the protective measures that you can take for these vulnerabilities.

• Dashboard Interface The dashboard interface is implemented as a platform, control and service monitoring. This conceptualizes your system and its resource at one place and eases the information security team to monitor the operation status of the platform being monitor. The information security team try to find the reason of vulnerability by navigating back in time and visualize how the system was performing before the problem occurred and how it is performing after the problem has occurred.

  As the root cause of the vulnerability is understood the preventive measure are suggested to resolve the issue.

• Log Centralization and Analysis It is a monitoring solution which involves the correlation of log entries and matching of the log entries. Analyzing this correlation and matching of log entries set a benchmark for the operational performance and provide an index of the security threats.

  An alarm is raised if an incident moves above the benchmark parameters. This alarm or warning is analyzed by security experts responsible for the quick response for such threat incidents.

• Vulnerabilities Detection and Management This service provides periodic automated testing which exposes the threat to information system over the internet.

  The service identifies threats such as unauthorized access to the administrative services, the services that have not been updated for a long.

• Continuous System Patching/Upgrade and Fortification The level of security is enhanced with the continuous system patching. System patching is nothing but enhancing the computer program to fix the vulnerabilities and bugs in the computer program.

  System patching is very important as it not only raises the security level of your system but also supports the newer version of the application and software installed on your system.

• Intervention, Forensics, and Help Desk Services We all are familiar with the help desk that provides you with quick assistance to your problems. Similarly, the MaaS vendor has a team of experts with ample of knowledge that intervenes whenever any threat is detected. They provide 24/7 assistance to support and maintain the applications and infrastructure.

  Whenever a threat is detected it requires the forensic analysis to check out how much time cost and effort it will require to fix it.

2. Delivering Business Values Most of the customer consider build-vs-buy decision is better if compared to calculating return on investment (ROI).

But when calculated it is observed that cost of building a security monitoring infrastructure along with the security monitoring team is more as compared to the outsourcing a MaaS service provider.

Monitoring as a service (MaaS) is one of many cloud delivery models under anything as a service (XaaS). It is a framework that facilitates the deployment of monitoring functionalities for various other services and applications within the cloud. The most common application for MaaS is online state monitoring, which continuously tracks certain states of applications, networks, systems, instances or any element that may be deployable within the cloud.

MaaS offerings consist of multiple tools and applications meant to monitor a certain aspect of an application, server, system or any other IT component. There is a need for proper data collection, especially of the performance and real-time statistics of IT components, in order to make proper and informed management possible.

The tools being offered by MaaS providers may vary in some ways, but there are very basic monitoring schemes that have become ad hoc standards simply because of their benefits. State monitoring is one of them, and has become the most widely used feature. It is the overall monitoring of a component in relation to a set metric or standard. In state monitoring, a certain aspect of a component is constantly evaluated, and results are usually displayed in real time or periodically updated as a report. For example, the overall timeout requests measured in a period of time might be evaluated to see if this deviates from what's considered an acceptable value. Administrators can later take action to rectify faults or even respond in real time. State monitoring is very powerful because notifications now come in almost every form, from emails and text messages to various social media alerts like a tweet or a status update on Facebook.

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