Why does my printer Say driver not installed?
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Printer 'Driver Unavailabe' / driver not installedSolved Options
Create an account on the HP Community to personalize your profile and ask a questionYour account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn moreSign in / Create an account / Learn more Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER. Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. 20 5 1 20,437 Level 2 03-31-2017 09:36 PM - edited 04-20-2017 01:59 PM
Product: psc 2175 all-in-one Operating System: Microsoft Windows 10 (64-bit) Hello HP community,
thank you a head of time for all of your effort and time on my behalf.
THE QUESTION: How to fix the driver installation?
THE MATCHINE: HP PSC 2175 all-in-one (base model) connected to a toshiba satallite L775 with win10 64bit
THE HISTORY/EFFORTS:
THE PICTURES:
Again thank you for your help! First: None of the options they gave were helpful at all.
Solved! Go to Solution. Tags (2)
1 person had the same question I have the same question 1 ACCEPTED SOLUTION
Author 20 5 1 20,205 Level 2 04-20-2017 01:58 PM - edited 04-20-2017 02:02 PM HP Recommended
UPDATE: The eventual outcome of this thread - April 20, 2017 First: None of the options they gave were helpful at all. View solution in original post Tags (2)
Was this reply helpful? Yes No 7 REPLIES 7 21,068 2,471 1,404 20,374 Retired 04-02-2017 11:36 AM HP Recommended
Hi @rodeab1,
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having issues installing your HP PSC 2175 printer running on Windows 10. Don't worry as I have a few recommendations which should help to resolve this concern,
I did check and found that there are no drivers available for this printer for Windows 10. So I would suggest you download and install the inbuilt drivers, using this link.
Let's try these steps here:
1.) In Windows, search for and open Programs and features 2.) Select your HP Printer 3.) Select Uninstall 4.) In Windows, search for and open Devices and printers 5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device' 6.) Open up the run command with the "Windows key + R" key combo. 7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 8.) Click on the "Drivers" tab 9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 10.) Select Ok 11.) Select Apply and Ok on the Print Server Properties windows 12.) Close Devices and Printers 13 ). Restart the PC 14 ). Now go ahead and install the drivers from the above link.
I hope this should do the trick. Let me know if you come across any issues, I'll be more than happy to help.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution. If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
Regards, Jeet_Singh 1 person found this reply helpful Was this reply helpful? Yes No rodeab1Author 20 5 1 20,358 Level 2 04-02-2017 08:42 PM - edited 04-02-2017 08:44 PM HP Recommended
Hello @Jeet_singh,
thank you for your thorough response. Unfortunately, it only sort of worked.
1. I had to go to print managment and delete it there eventually as it kept telling me, while doing the steps you outlined, that the printer was in use. Which it wasn't.
2. It sort of installed. The scanner does not work. The scan programs say there is no scanner attached and the unit says it's not connected to the computer when in actuallity they are.
3. If I unplug and replug in the unit then I get two installations of the printer with one showing the, as before, the driver being unavailable.
please be straight with me HP, is this an attempt to slowly phase out your old printer lines, but making the drivers unavialable? This will just save us both grief and you will have kudos for being honest and upfront. Thank you.
Tags (2)
Was this reply helpful? Yes No 21,068 2,471 1,404 20,335 Retired 04-03-2017 03:53 PM HP Recommended
Hi @rodeab1,
Thank you for replying, As I understand you have followed the steps suggested and now you are able to print but not able to scan, this is because you don't have a full feature software installed for this printer. Let's try a workaround and see if this helps, using this link: HP Printers - Using the HP Scan and Capture App (Windows 8 and 10)
If the issue persists, I would personally suggest you contact our HP phone support for out of warranty upgrade options. Please fill in the product details to get the tech support number. Please use the following link to create yourself a case number, then call and it may help speed up the call process: Step 1. Open link: www.hp.com/contacthp/ Step 2. Enter Product number or select to auto detect Step 3. Scroll down to "Still need help? Complete the form to select your contact options" Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear. They will be happy to assist you immediately. Keep me posted for any other assistance,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Forum. Have a great day! Regards, Jeet_Singh Was this reply helpful? Yes No rodeab1Author 20 5 1 20,327 Level 2 04-04-2017 01:24 AM HP Recommended
Hello @Jeet_singh,
I appriciate your time -
What is interesting is that I had the full featured driver and it was working perfectly, then all of us sudden one day this last week or two it does not work and says it's unvailable. It was wroking perfectly and I changed nothing.
You didn't answer my additional question: I ask again, did hp tell microsoft to stop distributing the driver for older devices?
I dowonloaded the program you suggestion, but as I already said above, these programs say that they don't see a scanner connected to the computer.
How much will the service cost?
Was this reply helpful? Yes No 21,068 2,471 1,404 20,312 Retired 04-04-2017 12:09 PM HP Recommended
Hi @rodeab1,
Thank you for posting on the HP Support Forums, I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution. And click on the Purple Thumbs up icon at the bottom of my comment.
Regards, Jeet_Singh Was this reply helpful? Yes No rodeab1Author 20 5 1 20,308 Level 2 04-04-2017 02:40 PM - edited 04-20-2017 02:00 PM HP Recommended
Hello @Jeet_singh,
Thank you for the quick reponse, heads up, and for passing on my service request; looking forward to the help.
You still didn't answer my question: Did hp tell microsoft to stop distributing the driver? Was this reply helpful? Yes No rodeab1Author 20 5 1 20,206 Level 2 04-20-2017 01:58 PM - edited 04-20-2017 02:02 PM HP Recommended
UPDATE: The eventual outcome of this thread - April 20, 2017 First: None of the options they gave were helpful at all. Tags (2)
Was this reply helpful? Yes No Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation. How do I fix printer driver not installed?What to Do to Fix the Printer Driver Is Unavailable Error. Run the Windows Update Tool. One reason why your Windows 10 computer may display the Printer Driver Is Unavailable error could be that you have an operating system that is out of date. ... . Manually Update Your Printer Drivers. ... . Automatically Update Your Printer Drivers.. How do I force a printer driver to install?Click on the Start button, then select Devices, then pick Printers, and choose Add Printer. From the dialog box indicated as Add Printer, click on Add a Local Printer, then Next. Choose a Printer Port from the drop-down menu, or you can go with the option recommended by your printer. You will then click on next.
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